What are the check-in and check-out times?
You can check in any time after 2pm on your arrival day and must check out prior to 10am on your departure day.
Where is breakfast served?
Breakfast requires pre-order through our restaurant Yum Sing (in-house only). Order no. 0401 877 836 / 0412 173 682. The Jamdrop Café is 50 metres beside our property open from 6.30am to 2.30pm and more options at the Esplanade.
What are the opening hours for Yum Sing?
Yum Sing is open to public from 11am for Lunch and 5pm for Dinner from Tuesday to Saturday and Sunday only for lunch.
How far from Cairns city are you?
We are in Cairns City area, and very close to the main dining and shopping precinct of Cairns City, the Esplanade Boardwalk, the waterfront swimming lagoon and the Reef Fleet Terminal, the main departure point for excursions to the Great Barrier Reef.
How far from the Cairns domestic and international airport are you?
We’re located just 5-8 minutes’ drive from the Cairns airport.
Do you have an airport shuttle?
No. Taxi or Uber is the best way to get here from the airport. The trip should cost around $10-$25.
What hours is the reception desk open?
Our reception desk is open from 8am to 6pm on weekdays and 9am to 4pm on weekends.
How can I get Room Key if arrive out of reception hours?
If you are arriving outside these hours, we will prepare the arrival pack and leave it in the safety box near the back door of reception near the drinks machine. The code for the safe will be sent to you on the arrival date afternoon. If you require further assistance there will be a number to call on the door near the safe.
Do you have wifi?
We have FREE wifi available in all areas of the property. The name of the network is Comfort-INN-Guest. Password is show on the property map and room information sheets.
How many swimming pools do you have?
We have 2 swimming pools. It is open from 8am to 8pm daily.
Do you have parking?
Yes, we have free on-site parking.
Do you have laundry facilities for guest use?
Yes, we have self-service washers and dryers available for guests to use at a nominal charge of $4 per cycle. Detergent can be dispensed for $1. Open from 7.30am to 8.30pm.
Do your rooms have cooking facilities?
No, we can provide microwave or toaster into your room on request.
Do your rooms have bathtubs?
Most rooms have bathtubs and some are walk-in showers. If you require a walk-in shower, please call us to confirm the room category.